Terms & Conditions
Welcome to Downhood. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.
1. General
- Downhood reserves the right to update, modify, or replace these terms at any time without prior notice.
- By using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
2. Orders & Payments
- All orders placed on our website are subject to product availability and acceptance.
- Prices are listed in INR and are subject to change without notice.
- We accept various payment methods, including credit/debit cards, UPI, and COD (Cash on Delivery) for eligible locations.
- Downhood reserves the right to refuse or cancel any order at its sole discretion.
3. Shipping & Delivery
- Orders are processed within 1-3 business days and shipped within 5-10 business days.
- Free shipping is available on all prepaid orders and orders above ₹999.
- Tracking details will be provided once the order is dispatched.
- Delays caused by unforeseen circumstances such as weather, customs, or courier issues are beyond our control.
4. Returns & Exchanges
- Returns are accepted within 3 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags.
- Non-returnable items include customized products, sale items, and final clearance products.
- Size exchanges are subject to stock availability.
- Refunds will be processed within 5-7 business days upon approval of the return request.
5. Intellectual Property
- All content on this website, including logos, images, and designs, is the property of Downhood and is protected by intellectual property laws.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
6. Privacy Policy
- By using our website, you consent to our data collection and usage policies as outlined in our Privacy Policy.
- We ensure that customer information is kept secure and is not shared with third parties without consent.
7. Limitation of Liability
- Downhood shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
- We do not guarantee that our website will be error-free or uninterrupted at all times.
8. Governing Law
- These terms and conditions are governed by the laws of India.
- Any disputes arising from the use of our website shall be subject to the exclusive jurisdiction of the courts in [Your Location].
For any inquiries regarding these terms, please contact us.